严玮 Will

玮 Will 严 is an experienced professional with over several years in customer service, marketing, and business development. Currently, they serve as the Head of Digital Channel & Experience in Consumer Rights Protection at 花旗集团, a role they began in 2020 while also overseeing the Customer Care Unit since 2011. They have led multi-disciplinary project teams using Agile methods and are skilled in stakeholder engagement at various organizational levels. 玮 Will is pursuing a Master of Business Administration (MBA) at Alliance Manchester Business School.