Will Dunn is a seasoned Business Analyst specializing in quality assurance, currently serving as Vice President for the Citi Transformation Program Management Quality Assurance. With a strong background in health and life insurance, compliance, and customer experience management, they utilize data analytics to identify opportunities for risk reduction and long-term value creation. Will's career includes diverse roles, such as sports producer at WFTV Channel 9 News and operations manager at OfficeMax, alongside a B.A. in Criminal Justice and Sociology from the University of Central Florida. They are also a licensed Health, Life, and Annuities Insurance Broker.
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