OC

Olivia Hester Cooke

Central Ops Analyst at Citizen

Olivia Cooke has a diverse work experience that spans various industries and roles. Most recently, in 2022, they worked as the Chief Steward at Communication Workers of America Local 1101, where they played a key role in representing employees and ensuring their rights are protected. Prior to that, they held multiple positions at Citizen starting in 2021, including Central Ops Analyst and Senior Operations Analyst. In these roles, they contributed to the smooth functioning of the organization and analyzed operational processes. Before joining Citizen, Olivia worked as a Customer Service Representative at TTEC, where they provided assistance to customers and helped them find suitable solutions to their needs. Olivia also gained experience in the hospitality industry, working as a Front Desk Associate at Comfort Inn & Suites from 2016 to 2020. Additionally, they worked as an Assistant at Job Training Unlimited in 2014 and as a Temporary Customer Service Assistant at International Greetings USA in 2013. Olivia began their career in the food service industry, working as a Waitress at Love's Seafood and Steaks from 2011 to 2013 and at Holton's Seafood from 2010 to 2011. Overall, Olivia's work experience showcases their adaptability and ability to excel in various roles and industries.

Olivia Cooke completed their high school education at Liberty County High School from 2007 to 2011, earning a dual diploma. Following this, from 2013 to 2018, they attended Georgia Southern University, where they obtained a Bachelor of Arts degree in Writing & Linguistics.

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Timeline

  • Central Ops Analyst

    January, 2021 - present

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