Casper Overbeek

Casper Overbeek is an accomplished executive with extensive experience in customer experience and digital strategy across various sectors. Currently serving as Chief Product Officer and Chief Digital & Experience Officer at citizenM hotels since April 2018, Casper focuses on enhancing digital customer engagement, including website and app development, loyalty programs, and customer data management. Prior experience includes leadership roles at bol.com as Customer Service Director, Lokalinc as Chief Customer Officer, and KLM, where notable positions included Director Customer Care & Recovery and Director of Outstations for the Americas. Casper's educational background includes a Master in Law from the University of Groningen and a Master's degree in Competition Law from Trinity College Dublin.