We give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem.

Our network of charities offers confidential advice online, over the phone, and in person, for free.

Charity

Citizens Advice

Citizens Advice's headquarters in London, United Kingdom

Clare Moriarty

Lynne Ruddick

Heather Edwards

Sue Martin

Wendy-Anne Wright

Peter Grigg

Alex Belsham-Harris

Godfrey Leach

The Development and Design Team at Citizens Advice is responsible for creating and enhancing digital solutions that empower users to access vital information and support. This team collaborates on software development, user experience design, and research to ensure that the digital platforms are user-friendly, effective, and aligned with the needs of diverse audiences, all while integrating innovative technologies like artificial intelligence to improve service delivery.

Development and Design Team

The Operations and Project Management team at Citizens Advice focuses on optimizing internal processes and ensuring the effective delivery of services across various channels. They oversee project implementation, enhance service efficiency, and manage resources to support the organization's mission of providing accessible and confidential advice to individuals in need. By coordinating cross-functional efforts and fostering continuous improvement, this team plays a critical role in enhancing the overall client experience.

Operations and Project Management

The Policy and Governance team at Citizens Advice focuses on shaping and influencing policy initiatives that enhance the organization's ability to support individuals facing various challenges. They conduct in-depth research, develop strategic frameworks, and ensure compliance with governance standards, all while collaborating with stakeholders to advocate for systemic change and improve service delivery.

Policy and Governance

The Data Analysis and Insights Team at Citizens Advice is responsible for transforming complex data into actionable insights, enabling informed decision-making and strategic planning. By analyzing trends and patterns in client interactions and organizational performance, the team supports the development of effective advice services and identifies opportunities for improvement, ultimately enhancing the impact of the charity's mission to empower individuals in navigating their challenges.

Data Analysis and Insights Team

The Technology and Data Management team at Citizens Advice is responsible for overseeing the organization's tech infrastructure and data strategies. This team ensures the security of sensitive information, leverages data analytics to enhance service delivery, and implements innovative technologies to improve the efficiency and effectiveness of advice services. Their work supports the mission of empowering individuals with the knowledge and confidence they need, while maintaining the highest standards of security and data integrity.

Technology and Data Management

The Finance and Administration team at Citizens Advice oversees the organization's financial health and operational efficiency. This team is responsible for budgeting, financial reporting, and ensuring compliance with regulations, while also managing administrative tasks to support the delivery of advice services. Their work enables Citizens Advice to maintain its commitment to providing free and confidential support to individuals in need.

Citizens Advice

Org chart

Teams

Development and Design Team

Operations and Project Management

Policy and Governance

Data Analysis and Insights Team

Technology and Data Management

Finance and Administration

Offices

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