Citizens Advice Manchester
Hayley Hughes serves as the Assistant Chief Executive Officer at Citizens Advice Manchester since April 2019, focusing on business development and partnerships. Prior experience includes roles as Head of Business Development & Local Service and Business Development Manager at Citizens Advice, where strategic relationships were cultivated with public and voluntary sector partners. At The Prince's Trust, various managerial positions involved leading outreach strategies across Scotland, program development, and working directly with disadvantaged youth, facilitating access to vocational training and support. Hayley has also contributed to social care assessments at The Cora Foundation and worked as a Youth Worker at Barnardos. Educational background includes an MA (Hons) in Sociology & Politics from the University of Glasgow and A Levels in Psychology from North Shropshire College.
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Citizens Advice Manchester
Citizens Advice Manchester offers free, confidential, impartial and independent advice and information. We deliver advice across a whole range of channels including face to face, telephone, video advice, webchat, Facebook messenger and WhatsApp. We are one of the country’s most progressive and dynamic advice services. Operating a range of community-based drop-ins, a dedicated telephone and digital advice centre and a mobile advice unit, we employ approximately 200 staff. Our approach is client centred and focused on a commitment to equity, diversity and inclusion. Aims & Principles The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. Our service aims: To provide the advice people need for the problems they face To improve the policies and practices that affect people's lives