Citizens Advice Manchester
Matthew Kiely is a Trainee Money Advice Caseworker and Triage Assessor at Citizens Advice Manchester since January 2019, where responsibilities include providing an inbound telephone advice service, assessing client issues, and maintaining quality standards to meet KPI targets. Additionally, Matthew serves as a Research and Campaigns Volunteer, focusing on fuel poverty in Manchester to encourage council intervention. Prior roles include Bartender at Sheffield Students' Union and Kitchen Porter at The Roaches Lock Inn. Matthew holds a Master of Arts in American History and a Bachelor of Arts in History from The University of Sheffield, supplemented by A-Level education from Ashton Sixth Form College and GCSEs from Mossley Hollins High School.
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Citizens Advice Manchester
Citizens Advice Manchester offers free, confidential, impartial and independent advice and information. We deliver advice across a whole range of channels including face to face, telephone, video advice, webchat, Facebook messenger and WhatsApp. We are one of the country’s most progressive and dynamic advice services. Operating a range of community-based drop-ins, a dedicated telephone and digital advice centre and a mobile advice unit, we employ approximately 200 staff. Our approach is client centred and focused on a commitment to equity, diversity and inclusion. Aims & Principles The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. Our service aims: To provide the advice people need for the problems they face To improve the policies and practices that affect people's lives