Jon Walters

Jon Walters is a seasoned professional with extensive experience in consumer affairs across public, private, and third sectors. They have held significant roles such as Performance and Quality Manager at the Office of Fair Trading and Director of Operations at The Furniture & Home Improvement Ombudsman. Jon currently serves as a Senior Service and Contract Manager at Citizens Advice, where they also lead the Advice Strategy and Scams Action programs. With a strong background in stakeholder engagement and strategic management, they excel in transitioning and launching large-scale funded services on behalf of governmental bodies. Jon holds a BA in English from the University of Westminster.