Jessica Causland

Jessica Causland is a seasoned legal professional with extensive experience in managing and optimizing legal operations. Currently serving as Manager-Legal at Citizens Disability since September 2013, Jessica has successfully led a team, implemented scalable procedures to enhance virtual hearing compliance, and developed Salesforce reporting to track key performance indicators. Previous roles at Citizens Disability include Associate Manager-Legal, Hearing Operations Specialist, and Legal Service Coordinator, where Jessica demonstrated expertise in client eligibility decisions, policy research, and documentation management for Social Security Administration cases. Additionally, Jessica has experience as a Lifeguard at the YMCA of Greater Boston and as a Victim Service Intern at the Massachusetts Parole Board, contributing to the support of victims of violent crimes. Educational qualifications include a Paralegal Certificate from Boston University, as well as a Master's and Bachelor's degree in Criminal Justice from Westfield State University.