Bill Hawks

Bill Hawks currently serves as Digital Customer Experience Manager for Conversational AI & Virtual Client Service at Citizens, a role held since September 2022. Prior experience includes significant positions at Truist, where Bill held various roles including Sr. Digital Product Manager and Digital Marketing Manager, focusing on enterprise chatbots and digital product management. Bill's tenure at SeedSpark saw the successful development of a digital marketing team, enhancing brand visibility and contributing to significant revenue growth. Previous positions encompass marketing leadership at Stalwart and roles in academia at the University of North Carolina at Wilmington and UBS. Bill holds an IMBA in Finance from the University of North Carolina Wilmington and an additional IMBA from the University of Valencia.