Emily Wickles

Emily Wickles is a seasoned professional with extensive experience in digital content strategy, social media management, and customer experience analysis at Citizens since June 2019. As a Sr. Digital Content Strategist, Emily has led various roles, including content coordination and the implementation of consumer-centric recommendations derived from cross-functional collaboration. Emily's background includes significant contributions as a CBEX Associate, where responsibilities spanned from managing new business relationships to analyzing customer feedback for optimization efforts. Prior to Citizens, Emily gained experience as a writing coordinator at Trinity College-Hartford and held several roles in event coordination and internship capacities. Emily holds a Bachelor of Arts in Psychology from Trinity College-Hartford.