Eugeni J.

Eugeni J. has over 18 years of experience in the banking and customer service industry, currently serving as a Contact Center Service Advisor at Citizens Bank since September 2008. In this role, Eugeni J. provides technical support for online and mobile banking, mentors agents, resolves complex issues, and contributes to procedure development. Prior to this position, Eugeni J. was a CSS III at Citizens Bank, handling over 32,000 calls related to customer service, account maintenance, and loan processing. Eugeni J. began a career in banking as a Customer Service Representative at Omega Bank from June 2005 to June 2008, where responsibilities included managing transactions, account openings, and problem resolution. Eugeni J. holds a Bachelor’s degree in Economics from Penn State University.