Jo Ann Pan

Jo Ann Pan (Lapointe) serves as the Senior Vice President and COO of Treasury Solutions at Citizens Commercial Banking since May 2023. With extensive experience at Citizens Bank since November 2010 as an SVP and Business Support Manager, Jo Ann leads a national team supporting the Treasury Solutions organization, which specializes in domestic treasury management solutions. Previous roles include Business Support Manager and VP in Treasury Solutions at RBS Citizens, as well as Project Manager and Group Manager in earlier positions within the company. Jo Ann also managed a team at Heart and Home, Inc./Art Treasures Guild, focusing on sales and customer service, and contributed to human resources at Teradata Corp and Data General Corp.