Jonathan Panczak

Jonathan Panczak is a seasoned IT security professional with extensive experience in fraud prevention and strategy, currently serving as a Senior IT Security Professional and VP of Digital Identity Services at Citizens since September 2013. Previous roles include strategy consultant and various analyst positions specializing in digital and emerging payments, where responsibilities encompassed managing fraud systems, collaborating with third-party vendors, and conducting performance reviews. Prior to Citizens, Jonathan held multiple positions at HSBC, including Fraud Strategy Manager and Analyst Business Consultant, where duties involved overseeing eFraud teams and enhancing fraud detection systems. Jonathan's educational background includes an Associate’s Certificate in Project Management from Monroe Community College and a Professional Certification in Computer Crime Investigation from Medaille College.