Abigail MacGregor

Abigail MacGregor is an experienced quality management professional with a diverse background in leadership roles across various organizations. Currently serving as Senior Quality Manager at City & Guilds since March 2016, Abigail has held multiple positions within the organization, including Quality Manager and Quality Team Coach. Prior to this, Abigail worked at the Institute of Leadership & Management (ILM) from October 2012 to March 2016 as External Quality Assurance Co-ordinator, overseeing recruitment, training, and contract management for the ILM External Verifier team. Earlier experience includes a role as Fraud Team Leader at HSBC Bank Plc from 2004 to October 2012, where Abigail managed a team of 18 staff, organized workflow, and facilitated training and appraisals. Education was completed at The Friary High School.