Alan Baker

Alan Baker currently serves as Lead Operations Manager at City & Guilds, a position held since November 2023. Alongside this role, Alan Baker continues to work at ILM, where involvement began in April 2013, progressing from Customer Service Manager to Acting Director of Customer Services & Operations, and ultimately to Operations & Change Manager. Alan Baker has been with the Institute of Leadership and Management since 1987, contributing extensive experience in customer service and operations management.