Mohammad Ameen

Mohammad Ameen is an experienced customer service professional currently serving as a Customer Service Team Lead at City Mall since January 2019, after previously holding the position of Customer Experience Representative. At City Mall, Mohammad Ameen effectively evaluates customer information, addresses issues, and utilizes customer feedback for process enhancements. Prior experience includes serving as a Customer Service Agent at Grand Cinemas, where customer satisfaction ratings improved under Mohammad Ameen's prompt problem-solving skills, and as an Office Coordinator at Ayass Hotel, where responsibilities involved managing guest communications and handling complaints. Earlier in the career, Mohammad Ameen worked as an Assistant Manager at Retail Group-Jordan, focusing on cash handling and customer queries. Mohammad Ameen holds a Bachelor's degree in Marketing from Al-Isra University, obtained in 2019.