Aurora Velarde

Aurora Velarde is a seasoned professional with extensive experience in business systems analysis, quality assurance, and customer service within the financial sector. Currently serving as AVP, Business Systems Analyst at City National Bank since March 2024, Aurora previously held various positions including Documentation Program Manager at ServiceMac, LLC, and Business Analyst at Homepoint. Throughout the career, Aurora has developed and tested documentation tools for mortgage servicing systems, led quality assurance initiatives, and provided comprehensive training for customer service teams. Aurora's background includes roles at Wells Fargo, Ocwen Financial Corporation, and several other organizations, with a solid educational foundation that includes an Associate's Degree from Dallas College and studies at the University of North Texas.