Martin Lopez

Martin Lopez is a seasoned IT professional with extensive experience in technical support and analysis. Currently serving as a Technical Support Analyst II at City National Bank since April 2018, Martin handles chat and help desk inquiries, troubleshoots Microsoft Windows and email issues, and maintains high first call resolution rates. Prior to this role, Martin worked as a Product Support Analyst at Compulink, providing troubleshooting for proprietary medical software, and as a Technical Analyst at Pinkerton Security/Securitas Inc, focusing on computer hardware and software support, network management, and incident tracking. Martin began a career in security, advancing from a Security Officer to Scheduler Manager at Pinkerton Security and Investigations, where responsibilities included coordinating security schedules and managing payroll for large-scale events. Martin's diverse skill set is complemented by a history of managing teams and providing high-level security oversight for significant events.