Will Locke

Will Locke currently serves as Senior Vice President and Head of Service Enablement at City National Bank, leading initiatives to enhance client experience through program strategy, workforce management, and quality assurance. Previously, Will held the role of Senior Vice President, Risk Programs Leader, overseeing a multi-functional group dedicated to various risk management facets. At BMO U.S., Will was Vice President and Site Leader for Consumer Banking, responsible for contact center operations and digital channel enhancements, and also served as Head of Risk Portfolio for the Commercial Banking Group. Will's earlier experience includes roles at Wells Fargo, where responsibilities spanned risk remediation, payroll services, and credit services leadership. Will began the professional journey at American Express as Financial Advisory Services Manager, developing pilot programs for financial advisors.