Paulo Ponce

Information Technology Support Technician at City of Arlington

Paulo Ponce is an experienced Information Technology professional with a focus on technical support and desktop management. Currently serving as an Information Technology Support Technician for the City of Arlington since July 2018, Paulo previously worked as a Desktop Support Engineer at the U.S. Department of Veterans Affairs, where responsibilities included providing support for desktop operating systems and managing a national refresh project for over 10,000 devices. In earlier roles, Paulo served as a Clinical Desktop Technician and Graphic Designer Coordinator at JPS Health Network, performing network administration and desktop hardware deployment. Paulo's career began at the City of Arlington as a Desktop Support Technician, contributing to a Windows 7 migration project. Educational qualifications include an Associate's Degree in Information Technology with a focus on Cisco Support from Tarrant County College and a Bachelor's Degree in Music with an Emphasis in Worship from New Orleans Baptist Theological Seminary.

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City of Arlington

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Arlington is The American Dream City because our competitive, can-do spirit makes dreams a reality. That spirit has been demonstrated many times over with big initiatives throughout its history. We are home to a host of global, domestic and family-owned businesses. And the American pride in our culturally-diverse citizens is undeniable. Home to the Texas Rangers, Dallas Cowboys and WNBA Dallas Wings, Arlington is the Entertainment Capital of the Southwest and an international destination, featuring the iconic Globe Life Park, the world-renown AT&T Stadium and the original Six Flags Over Texas theme park.