Paulo Ponce

Paulo Ponce is an experienced Information Technology professional with a focus on technical support and desktop management. Currently serving as an Information Technology Support Technician for the City of Arlington since July 2018, Paulo previously worked as a Desktop Support Engineer at the U.S. Department of Veterans Affairs, where responsibilities included providing support for desktop operating systems and managing a national refresh project for over 10,000 devices. In earlier roles, Paulo served as a Clinical Desktop Technician and Graphic Designer Coordinator at JPS Health Network, performing network administration and desktop hardware deployment. Paulo's career began at the City of Arlington as a Desktop Support Technician, contributing to a Windows 7 migration project. Educational qualifications include an Associate's Degree in Information Technology with a focus on Cisco Support from Tarrant County College and a Bachelor's Degree in Music with an Emphasis in Worship from New Orleans Baptist Theological Seminary.