Alicia Payne

Alicia Payne is a skilled Digital Engagement Strategist at the City of Boston's Mayor's Office since April 2019, where responsibilities include optimizing communication content for Boston residents via 311, enhancing information flow, and collaborating with city departments. Previously, Alicia served as the Director of Constituent Engagement for Councilor At-Large Michael Flaherty, focusing on case management and constituent advocacy. Prior experience includes roles at the Massachusetts Attorney General's Office, where Alicia processed victim compensation claims, and at MassINC as a Program Assistant, contributing to criminal justice reform research and publications. Alicia holds a Bachelor’s Degree in Political Science from Northeastern University, completed in 2019.