Terrod Lucas

Terrod Lucas is a seasoned IT professional with extensive experience in desktop support and technical troubleshooting, currently serving as the Desktop Support Team Lead for the City of Charlotte since July 2022. Previous roles include Competition Technology Technician and Timing and Scoring Official at NASCAR, where responsibilities involved maintaining critical race data systems, and Desktop Support Specialist positions at Mecklenburg County and Accelerated Learning Solutions, focusing on end-user support and technical issue resolution. Terrod's career also includes significant contributions to the University of Maryland Medical System and other organizations, effectively managing helpdesk requests and ensuring operational efficiency under stringent Service Level Agreements. Currently pursuing ongoing education at the University of Maryland Global Campus, along with prior educational credentials in Network Information Systems and General Studies, Terrod delivers expertise in technical support to a diverse range of user environments.