Michael Branscom

Michael Branscom holds an Applied Science degree in Network Systems Administration from DeVry University and has extensive experience in information technology and customer service within various organizations. Currently employed as a Clerk and Relief Assistant Manager at QuikTrip and as a Senior Information Technology Analyst for the City of Kansas City, MO, Michael's previous roles include North America Service Desk Manager at IPL Innovative Packaging Leaders, where a 28% improvement in response time was achieved, and a System Administrator, reducing system downtime by 30%. Michael has also served as a Senior Systems Executive at Cognizant and held multiple technical support positions, demonstrating a strong commitment to enhancing customer satisfaction and training teams effectively.