City of Long Beach
Rory O'Brien is a seasoned Business Systems Specialist III at the City of Long Beach, with extensive experience in ITIL requirements and process governance activities, particularly in ServiceNow (SNOW). Rory's career spans various roles, including ServiceNow Business Analyst and Service Management Analyst, where responsibilities included requirements gathering, stakeholder engagement, and education on ServiceNow systems. Previous positions involved workload coordination and quality assurance, demonstrating strong abilities in data analysis, gap identification, and process improvement. Rory holds a BA in Business Administration from Hill University - Texas and has contributed significantly to service management practices across multiple organizations.
City of Long Beach
Long Beach, with a population of approximately 465,000, covers 52 square miles in Southwest Los Angeles County and is the seventh largest city in California. It has some of the best shoreline, marinas and beaches in Southern California, and a superb climate moderated by pleasant ocean breezes. The City of Long Beach is recognized as the home of the Queen Mary, the Aquarium of the Pacific, the Long Beach Grand Prix, America's cargo gateway to the Pacific Rim through the Port of Long Beach (the Nation's second business container port), one of the world's most environmentally safe off-shore oil operations and numerous major business and commercial enterprises.