Rory O'Brien

Rory O'Brien is a seasoned Business Systems Specialist III at the City of Long Beach, with extensive experience in ITIL requirements and process governance activities, particularly in ServiceNow (SNOW). Rory's career spans various roles, including ServiceNow Business Analyst and Service Management Analyst, where responsibilities included requirements gathering, stakeholder engagement, and education on ServiceNow systems. Previous positions involved workload coordination and quality assurance, demonstrating strong abilities in data analysis, gap identification, and process improvement. Rory holds a BA in Business Administration from Hill University - Texas and has contributed significantly to service management practices across multiple organizations.