Pedro Cedeno

Pedro Cedeno is an experienced Information Technology professional with over a decade of service in the City of Philadelphia's Office of Innovation & Technology. Currently serving as the Information Technology Command Center Operations Manager, Pedro oversees telecommunications systems and evaluates emerging technologies to enhance departmental efficiencies. Previous roles include Senior IT Administrator and Project Manager specializing in technical solutions for call centers. In addition, Pedro has managed 47 call center supervisors and representatives and holds multiple degrees, including a Master of Engineering in Cyber/Computer Forensics and Counterterrorism from Drexel University and a Master of Engineering in Cyber Security from Drexel University. Prior experience includes customer service roles at Keystone Mercy Health Plan.