Charlene Aube

Charlene Aube is a skilled Transit Operator at the City of Thunder Bay since February 2017, bringing extensive experience in customer service management from previous roles at Aon Hewitt, where employment spanned from September 2009 to October 2016. During this time, Charlene served as Customer Service Team Manager, overseeing performance management and coaching of Customer Service Representatives, while also executing call evaluations and identifying process improvements. As a Quality Assurance Specialist, Charlene focused on evaluating customer interactions, creating efficiency-driven process improvements, and providing targeted coaching. Previous roles included Customer Service Client Specialist and Customer Service Representative, where Charlene managed customer escalations and ensured high-quality service delivery in HR Outsourcing for various employee benefits.