Rick Bordin

Rick Bordin is an ITSM Service Management Consultant with extensive experience in architecting, defining, implementing, and managing IT Service Management policies, procedures, and processes, particularly at the City of Toronto since June 2014. Previously, Rick served as a Senior ITSM Technology Specialist at Hudson's Bay Company from 1991 to 2013, where a focus on tailoring ITIL processes and conducting gap assessments was essential. Rick possesses strong technical skills across various platforms, including UNIX systems, Windows environments, and Mainframe technologies. Additionally, experience as an IT Enterprise Tech Planner and Ops Automation Analyst highlights expertise in ensuring operational readiness and managing key ITIL processes.