Natalie T.

Natalie T. is an accomplished professional with extensive experience in customer support, healthcare training, and parks and recreation management. Currently serving as a Customer Support Specialist at National Grid since August 2025, Natalie has also contributed to the City of Worcester as Vice Chairwoman and Commissioner of the Parks and Recreation Commission, overseeing park operations and ensuring community alignment. Previous roles include Education Specialist and EPIC Credentialed Trainer at Tufts Medicine, where success in developing training programs improved system comprehension for over 10,000 healthcare professionals. Experience in airport operations was gained at JetBlue, along with a strong healthcare background from positions at the U.S. Department of Veterans Affairs, OrthoAtlanta, Northside Hospital, and UMass Memorial Medical Center, each enhancing operational efficiency and patient satisfaction. Educational qualifications include a Master's degree in Project Management, a Bachelor's degree in Business Administration, and a certification in User Experience Design from Coursera.