Tshifularo Mashava

​City Power is a customer-centric energy services company, wholly owned by the City of Johannesburg, and operates in a highly regulated environment. We build, operate, and maintain the electricity distribution network to provide power to the residents in one of the biggest metros on the continent. Our objective is to assist the City of Johannesburg to address the South African challenge of security and quality of electricity supply in the short term, and energy supply in the medium to long term - with acceptable quality and reliability standards; and at affordable, transparent rates. Our customers are the reason we exist. Keeping the lights on is, without a doubt, our number one priority, followed closely by correct and timely billing of our customers. ​We are also governed by The National Energy Regulator of South Africa (NERSA) regulations w​hich sets expectations for fault response times.