Oona - Christina Tsontry

Oona - Christina Tsontry is an accomplished professional in account management and customer experience, currently serving as Head of Account Management at City Relay since May 2021. This role involves building a team of client retention specialists and overseeing the Onboarding team to ensure properties are guest-ready. Oona has previously held positions as Homeowner Account Manager at UnderTheDoormat and Senior Account Manager at Hostmaker, where responsibilities included onboarding homes and maintaining host accounts. Earlier experience includes being Director of Concierge & Sales at Travelive, enhancing B2B and B2C sales through improved guest services, as well as serving as Operations Associate at TrueGreece, where itinerary management was key to guest satisfaction. Oona began the career as Administration/Reservations Manager at Cruise Club Holidays, focusing on managing reservations and agent relations.