City Relay
Oona - Christina Tsontry is an accomplished professional in account management and customer experience, currently serving as Head of Account Management at City Relay since May 2021. This role involves building a team of client retention specialists and overseeing the Onboarding team to ensure properties are guest-ready. Oona has previously held positions as Homeowner Account Manager at UnderTheDoormat and Senior Account Manager at Hostmaker, where responsibilities included onboarding homes and maintaining host accounts. Earlier experience includes being Director of Concierge & Sales at Travelive, enhancing B2B and B2C sales through improved guest services, as well as serving as Operations Associate at TrueGreece, where itinerary management was key to guest satisfaction. Oona began the career as Administration/Reservations Manager at Cruise Club Holidays, focusing on managing reservations and agent relations.
City Relay
City Relay is one of London’s leading short let property management services companies, founded in 2015 to help residential property owners in Central London who wish to rent out their properties, primarily for a short time, and to provide services to manage the process. City Relay prides itself on having in-depth local knowledge of the areaswithin which it operates. We are the only property management company to provide special Reception Spaces, where face-to-face advice and guidance to residential property owners and their guests is provided. This is a totally unique concept in the short-term letting industry. There is an increasing trend in London for residential property owners to recognise the opportunity of realising value from their home asset, in circumstances where they may be going away for a while, thinking of selling their property, or just wishing to earn some extra money. City Relay is a pioneer with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services