Alex Bourne

Alex Bourne is a seasoned professional in service management with extensive experience across multiple organizations. Currently serving as Lead Service Manager and Major Incident Manager at CityFibre since October 2022, Alex previously worked at Vodafone from August 2021 to October 2022 as a Network Change Analyst, and at Sky as a Sales Advisor from October 2020 to August 2021. From January 2013 to March 2020, Alex held the position of Client Service Relationship Manager at Vodafone, where responsibilities included measuring service performance and monitoring customer satisfaction. Earlier experience includes a role as Service Incident Manager at CABLE & WIRELESS WORLDWIDE PLC from August 2010 to January 2013, focusing on high-priority incident resolution within an ITIL framework. Alex holds a Bachelor of Arts in History from Swansea University and completed secondary education at Wilmslow High School.