John Hall

John Hall has extensive experience in the telecommunications industry, currently serving as the Head of Customer Field Operations at CityFibre since January 2017. In this role, John leads Installations, Service, and Continuous Improvement teams, focusing on delivering exceptional customer service and maintaining industry-leading Customer Satisfaction scores. Prior to this, John held various leadership positions at Virgin Media Business, Capita IT and Networks, and Cable & Wireless Worldwide, where responsibilities included managing service delivery, integration, and customer-focused operations. John's educational background includes certifications from BCS, The GAP Partnership, and the Royal Military Academy Sandhurst, reflecting a strong foundation in IT and negotiation skills.