Sandra M.

Sandra M. is an accomplished professional with extensive experience in customer service and onboarding management. Currently serving as Deputy Head of Customer Service at Citygo since July 2020, Sandra has led initiatives to analyze and enhance customer experience. Previous roles include Customer Experience Manager at Citygo and Restaurants Onboarding Manager at Deliveroo, where Sandra managed significant onboarding projects and improved performance metrics. With a strong background in optimizing user experience and training teams, Sandra has a diverse skill set backed by a Master of Science in Marketing, Communication & Commercial Strategy from INSEEC and a solid foundation in mathematics.