Crédit Agricole Group is the leading financial partner to the French economy and one of the largest banking groups in Europe. It is the leading retail bank in Europe as well as the first European asset manager, the first bancassurer in Europe and the third European player in project finance. Built on its strong cooperative and mutual roots, its 142 000 employees and the 31 000 directors of its Local and Regional Banks, Crédit Agricole Group is a responsible and responsive bank serving 51 million customers, 10.5 million mutual shareholders and 1.1 million individual shareholders.

Banking

Credit Agricole Group

Credit Agricole Group's headquarters in Paris, France

Olivier Gavalda

Nicolas Denis

Robin Romet Sylvie

François Marion

Thierry Boulbès

Gerald Gregoire

Julie de la Palme

Aymen Shabou

Gérald Grégoire

Véronique Faujour

Jacques Prost

Bernard Muselet

Stephane Priami

Isabelle Job-Bazille

Philippe Marquetty

Valérie Baudson

Aldrick Zappellini

Christophe Lesur

Alessia Mosca

Marianne Laigneau

Olivier Auffray

Eric Wilson

Catherine Umbricht

Eric Vial

Pascale Berger

Carol Sirou

Jean - Luc Thérond

Raphaël Appert

Pascal Lheureux

Marie Claire Daveu

Jean-pierre Gaillard

Bertrand Chevallier

Jean-Pierre Michalowski

Jean-François Deroche

Gaëlle Regnard

Olivier Desportes

Christine Gandon

Guillaume Maître

Arnaud Rousseau

The Leadership Team at Crédit Agricole Group is responsible for setting the strategic direction and vision of the organization, ensuring alignment with its cooperative values and commitment to sustainability. Comprising executives from various sectors within the company, this team focuses on driving innovation, fostering collaboration across divisions, and enhancing customer-centric services while addressing economic challenges and opportunities in the banking landscape. Their leadership aims to uphold the Group's reputation as a leading financial partner and promote sustainable growth.

Leadership Team

The Data and Business Analysis team at Crédit Agricole Group is responsible for transforming data into actionable insights to drive strategic decision-making and enhance operational efficiency. This multidisciplinary team leverages advanced analytics, business analysis, and process improvement methodologies to support various banking functions, ensuring that the organization remains responsive to market demands and customer needs. By integrating data management and analytical capabilities, they help optimize business processes and foster innovation within the bank.

Data and Business Analysis

The Risk Management and Compliance team at Crédit Agricole Group is responsible for identifying, assessing, and mitigating risks across the organization to ensure regulatory compliance and protect the bank’s assets. This team plays a critical role in establishing risk management frameworks, monitoring financial and operational risks, and ensuring adherence to industry regulations, thereby safeguarding the interests of customers and stakeholders alike. Through collaboration with various departments, they foster a culture of risk awareness and compliance within the organization.

Risk Management and Compliance

The Technology and Innovation team at Crédit Agricole Group focuses on leveraging cutting-edge technologies to enhance banking services and operational efficiency. This team drives initiatives in artificial intelligence, blockchain, and open data to foster innovative solutions and partnerships, ensuring the bank remains at the forefront of digital transformation in the financial sector. Their collaborative efforts aim to improve customer experience while strengthening the bank's competitive position in the market.

Technology and Innovation

The Marketing and Communication team at Crédit Agricole Group is responsible for developing and executing marketing strategies that enhance the bank's brand visibility and customer engagement across various channels. This team focuses on creating compelling content, managing social media presence, and ensuring effective communication of products and services, while also addressing customer feedback and improving overall customer satisfaction. By leveraging digital marketing and strategic project management, they aim to strengthen the bank's position as a leading financial partner in Europe.

Marketing and Communication

The Customer Service and Support team at Crédit Agricole Group focuses on enhancing customer satisfaction by providing efficient assistance and resolving inquiries related to banking services. This team handles customer complaints, offers sales support in finance, and ensures effective communication between various departments to maintain a high standard of service delivery. Their goal is to foster strong relationships with clients while promoting the cooperative values of the organization.

Customer Service and Support

Credit Agricole Group

Org chart

Board & advisors

Teams

Leadership Team

Data and Business Analysis

Risk Management and Compliance

Technology and Innovation

Marketing and Communication

Customer Service and Support

Offices

Credit Agricole Group

Org chart

Board & advisors

Teams

Leadership Team

Data and Business Analysis

Risk Management and Compliance

Technology and Innovation

Marketing and Communication

Customer Service and Support

Offices

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