Paul Walmsley

Paul Walmsley is an experienced IT professional currently serving as the Service Desk Team Leader at CitySprint since November 2010, where responsibilities include acting as an escalation point for challenging calls, producing management reports, representing the Service Desk in meetings, and coordinating staff training. Prior roles include IT Helpdesk and Server Analyst at Gallagher London, Senior Network Analyst at FirstCity Partnership, IT Support at Fujitsu Siemens, and MIS Assistant at The Institute of Direct Marketing. In addition, Paul has experience in providing first-line support, performing briefings for staff, and adhering to the ITIL framework as a Change Manager.