Andy Hancock

Andy Hancock is an experienced Salesforce System Administrator and Trainer currently working at Civica since January 2023, with a focus on Sales Cloud and Service Cloud administration. Previous roles include serving as a Salesforce Trainer at Inmarsat and various training positions at GRAYCE, where training for graduates was a key responsibility. Notable contributions also include compiling training materials for Salesforce migration at Condé Nast and extensive experience as a Global Salesforce Systems Trainer at Reed Exhibitions. Andy's career began at Telefficiency Telecomms as an IT and Call Centre Project Manager and has progressed through roles involving Goldmine CRM and Salesforce systems across several organizations, including IHS Markit and Claranet.