Gavin Rowland

Gavin Rowland has a diverse work experience spanning various roles and industries. Gavin is currently working at Civica as a Lead Business Analyst, a position they have held since October 2022. Prior to this, they worked as a Lead Product Manager (Analytics and Business Intelligence) at Civica from October 2021 to September 2022. Gavin also served as a Senior Business Analyst at Civica from September 2017 to September 2021.

Before joining Civica, Gavin worked at Waterlogic International as a Quality Assurance Implementation Manager on a contract basis. In this role, they created a Quality Management system and process for the sales department, collaborating with operational leads in the U.S. This position lasted from June 2017 to August 2017.

Gavin's earlier experience includes working at Webhelp UK as a Service Improvement Manager from May 2016 to May 2017. Gavin was responsible for process transformation and continuous improvement for contact centers, enhancing the end-to-end customer experience.

Gavin also served as a Contact Centre Manager at Unite Students from September 2015 to March 2016. In this role, Gavin oversaw student contact for accommodation throughout the yearly lifecycle, managed three functional teams, and implemented change management strategies for seamless service delivery.

In their previous tenure at Tesco PLC, Gavin held multiple roles including Project Manager - Operations Development from July 2012 to August 2015. Gavin played a crucial role in delivering a new Omni-Channel Customer Relationship Management System and implementing efficiency savings across various business areas.

Earlier in their career, Gavin worked as an Assistant Customer Service Manager at Carcraft from March 2004 to September 2007 and as a Customer Account Manager at Atlantic Electric & Gas Ltd from February 2002 to March 2004.

Overall, Gavin Rowland has a robust work experience in business analysis, project management, process improvement, and customer service across different industries, showcasing their adaptability and versatility.

Gavin Rowland attended West Mon Comprehensive School from 1989 to 1994. Following this, they enrolled at Gwent Tertiary College from 1994 to 1996. No degree or specific field of study is mentioned for either educational institution.