Civilla
Kristen Uroda is an experienced Design Lead and Senior Design Researcher at Civilla, specializing in leading research strategies that align user needs with strategic priorities through qualitative and quantitative methods. With a strong background in managing multiple work streams and contributing to high-quality deliverables, Kristen has also held roles as a Design Researcher and Design Research Fellow, focusing on creative research, ethnographic interviews, and data synthesis. Additionally, Kristen has worked as an Illustrator and Graphic Designer since 2011, collaborating with various organizations to visualize and communicate complex concepts. Early experience includes teaching art and supporting student development as an After School Kindergarten Teacher and K-5 Art Teacher. Kristen holds a Master of Divinity from Western Theological Seminary and a Bachelor of Fine Arts in Illustration from Massachusetts College of Art and Design.
Civilla
Civilla is a non-profit design studio dedicated to changing the way our public-serving institutions work. We believe that the best and fastest way to scale change in society is through our public-serving institutions. Our process is deeply rooted in human-centered design, an approach to service delivery that focuses on creating enduring solutions that fit peoples’ lives. By putting humans first, we help our partners deliver significant change and lasting impact in the institutions they lead. We’re researchers, designers, and strategists working shoulder-to-shoulder to foster change at scale. We wake up every day with the goal of positively impacting one billion people through institutions that are more compassionate, more effective, and less expensive to operate. Our work was recognized by Harvard Kennedy School as one of the Top Innovations in American Government. We were listed as one of the Top 25 Doers, Dreamers, and Drivers by GovTech Magazine. We received a global Core77 Design Award for Service Design and were honored by the Yerba Buena Center for the Arts (YBCA) as one of the Top Organizations Moving Society Forward.