Charles Reid

Charles Reid currently serves as a Senior Partnership Manager at Civitas Investment Management Limited, where responsibilities include providing operational and project management support to Registered Provider partners focused on specialist housing for individuals with care needs. Previous experience includes roles at Southwark Council as a Senior Appeals Officer, and the London Borough of Newham as an Appeals and Customer Care Officer, both positions involving the review and presentation of Housing and Council Tax Benefit appeals. With a strong background in customer service, appeals management, and team leadership across various London boroughs, Charles has effectively managed projects, improved productivity, and contributed to strategic planning in response to welfare reforms.