Nicholas B. is a highly skilled Technical Support Engineer with extensive experience in providing expert-level support and collaborating with engineering teams to resolve complex platform issues. Currently serving as a Senior Technical Support Engineer at Clari since February 2024, Nicholas previously held similar roles at FireHydrant and VoiceOps, where responsibilities included handling escalated customer inquiries and designing customer satisfaction surveys. Nicholas's background in API support at Dropbox and HelloSign involved managing customer feedback and documentation for technical integrations, while earlier experiences included roles in education as a third-grade teacher and site coordinator. Nicholas holds an Associate's degree in Information Technology from Walden University and has completed a coding bootcamp at General Assembly.
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