No matter what brand you want to communicate with your customers, we always strive to keep it lively and warm as though you are doing the job yourself. Our team makes it a point to be well-immersed in your brand to make our partnership abiding.

An offshore contact center can be best described as challenging and eventful. Situations often demand an organized, focused and professional management. This is what we offer and this is what we stand by.

Our facility maintains a quiet but highly driven environment that both our employees and clients work best with. We believe that our workplace is also a learning center in that our employees learn the value of sensitivity, reliability and most especially team work. Furthermore, our employees have the strong inclination to be courteous even without the presence of clients. This is while they maintain their quiet confidence and letting your customers feel cared for.

FIND THE BEST COMPANY THAT WILL FIT YOUR NEEDS. FIND US.

Any BPO company can offer you almost all the services we also offer, but there are several factors that separate us from them.

PASSION. We are passionate to give you the best comprehensive service simply because our business and our people depend on your business.

EXCELLENCE. We strive to keep our services to be always above par.

QUALITY. We always find ways to improve the quality of our services (generating feedback and updating our systems) to help our employees, clients and customers work better together.

PEOPLE. Our company comprises of hardworking people who are driven and most willing to improve themselves in order to give our clients and your customers the service that you paid for.

Outsourcing

Call Center

Clark Outsourcing

Clark Outsourcing's headquarters in Clark Freeport Zone, Philippines

The Human Resources team at Clark Outsourcing is dedicated to cultivating a productive, cohesive, and motivated workforce. They handle everything from recruitment and onboarding to employee training and development, ensuring staff are well-equipped and continuously growing. Additionally, they manage compensation and benefits, employee relations, and workplace policies, fostering an environment of sensitivity, reliability, and teamwork.

Human Resources

The Operations and Service Management Team at Clark Outsourcing ensures the seamless running of our offshore contact center. This dynamic group handles everything from overseeing daily operations, managing administrative tasks, ensuring quality service delivery, and maintaining our facility's optimal environment. They are committed to immersing themselves in your brand, optimizing processes, and surpassing service expectations to guarantee your customers always feel valued and cared for.

Operations and Service Management

The Recruitment team at Clark Outsourcing is responsible for identifying, attracting, and onboarding talented individuals who align with the company’s values and client needs. They ensure a seamless hiring process by sourcing candidates, conducting interviews, and managing the overall recruitment lifecycle. Their goal is to build a dedicated, high-quality workforce that embodies passion, excellence, and quality, ultimately supporting the company's mission of providing superior service.

Recruitment

The Sales and Customer Relations team at Clark Outsourcing is dedicated to driving business growth and fostering strong client relationships. This team works closely with clients to understand and represent their brands effectively. Key roles include Business Development Representatives who identify new business opportunities, Customer Success Managers who ensure client satisfaction, and Outbound Sales Representatives who engage potential customers. Additionally, Appointment Setters facilitate crucial meetings, while Account Managers and Ecommerce Account Managers oversee ongoing client accounts, ensuring their needs are met. The team also includes Call Center Agents who handle customer inquiries and an Outsourced Sales Manager who oversees the sales strategies’ implementation. Together, they work to maintain high-quality, passionate, and reliable service for all our clients.

Sales and Customer Relations

The Accounting and Finance team at Clark Outsourcing is responsible for managing financial transactions, maintaining accurate records, and ensuring compliance with financial regulations. Their duties include preparing financial statements, conducting financial analysis, overseeing budgeting and forecasting, and managing payroll. By delivering precise and timely financial information, they support strategic decision-making and contribute to the overall financial health and efficiency of the company.

Accounting and Finance

The Leadership Team at Clark Outsourcing is responsible for steering the company's strategic direction and ensuring alignment with its core values of passion, excellence, quality, and people-centric service. Comprised of top executives including the Co-founder and CEO, Vice President and Shareholder, President and Co-founder, and Vice President, this team focuses on high-level decision-making, organizational growth, and fostering a culture of excellence and continuous improvement. They work collaboratively to maintain a lively and warm brand communication, a driven and professional work environment, and an abiding partnership with clients.

Leadership Team

The Engineering and IT team at Clark Outsourcing is dedicated to ensuring seamless technological operations and robust digital solutions. This team, consisting of Full Stack Software Engineers, IT Support Specialists, and Web Developers, collaborates to develop and maintain software applications, provide technical support, and design user-friendly websites. Their work is critical in supporting the company's mission of providing high-quality customer interactions and services, leveraging technology to enhance efficiency and client satisfaction.

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Operations and Service Management

Recruitment

Sales and Customer Relations