Janaina Vargas

Janaina Vargas is a Senior Project & Process Manager at Claro Brasil, overseeing a team of nine staff and responsible for the quality area focused on customer experience in Brazil since November 2014. Janaina has a strong background in project management, quality assurance, and customer relationship management, having previously held roles at Claro Brasil that included Senior Quality Manager and Senior Process, Quality and Customer Management Manager. Prior experience includes positions at Net Oficial as Business Planning Manager and Planning and Trade Marketing Manager. Janaina holds multiple advanced degrees, including an MBA in Business Management from BSP and specialized certifications in innovative project management and data science applications.