Lucas Alves

Lucas Alves is an experienced network analyst with a focus on HFC network failure analysis at Claro Brasil since June 2021, where responsibilities include incident management, service quality assurance within SLA, and supporting external network technicians. Prior to this role, Lucas served as a driver and worked in operational support at Brasil Telecom, providing field technical assistance and troubleshooting various telecom equipment. Education includes a current pursuit of a degree in Systems Analysis and Development, alongside a technical certification in Telecommunications and a CCNA in System and Telecommunications Networks.