Marcelo Bienes

Marcelo Bienes is an accomplished Project Manager at Claro Brasil since October 2012, where responsibilities include leading the attendance directorate and managing projects that impact over 2,000 individuals, achieving significant savings of approximately R$50 million. Key activities involve overseeing IVR projects for digital customer service enhancements, contract management, and regulatory compliance, as well as playing a crucial role in the merger between Claro and NET. Prior to Claro, Marcelo served as Customer Relationship Coordinator at NET Oficial from 1997 to October 2012, focusing on enhancing sales and service operations and developing strategic business plans, while also contributing to channel digitalization. Marcelo holds an MBA in Strategic Business Management from UniSant'Anna and a degree in Business Administration from Uninove.