Nicola Dutra Ccxc

Nicola Dutra CCXC holds an MBA and multiple certifications including PSM, PSPO, and PMP. Currently serving as Customer Experience Program Manager at Claro Brasil since August 2018, Nicola focuses on consolidating CRM platforms within Salesforce for sales and customer care. Previously, Nicola held senior roles in various companies including Porto Seguro, where leadership was provided for a digital transformation program in 24-hour services, and Oi/Telemar, where the establishment of an operational efficiency area enhanced customer service experiences. Nicola's earlier career included positions at Goodyear, NET Serviços de Comunicação S/A, Teknisa Software, and NET Belo Horizonte Ltda, contributing to project management and operational improvements across sectors. Academic qualifications include degrees in Project Management, Telecommunications Law, and Electronic Engineering from prestigious institutions.