Laura MacFarlane

Laura MacFarlane is an experienced professional currently serving as an Operational Optimisation and Transformation Manager at ClearBank since October 2022, having previously worked as an Operational Readiness Analyst. Prior experience at Santander UK from May 2015 to April 2022 includes roles as Service Development Manager, where responsibilities involved leading new product rollouts and performing rigorous testing; Digital Service Manager, focusing on incident management and service improvement; Gradbay Manager, providing coaching and training; Digital Service Executive, overseeing team tasks and leadership; and Customer Service Advisor. Earlier career highlights include a role as Services/Duty Manager at Tesco, managing service teams and improving customer experience. Laura's educational background features an HNC in European Business and Administration from Dundee and Angus College.