Fidel Edwards

Fidel Edwards serves as the Chief Operating Officer at Clear Harbor since April 2019, leading executive efforts in the Reflection Services organization and specializing in enhancing customer care organizations through inclusive and collaborative environments. Prior experience includes roles as Executive Vice President of Operations at Faneuil Inc., where significant restructuring of a major BPO call center was implemented, and as VP of Call Center Operations at Bridgevine, Inc., optimizing international contact centers while achieving substantial cost reductions and quality improvements. Further leadership experience at Clear Harbor and Comcast involved managing extensive call center operations and budgets, overseeing large teams, and leveraging methodologies such as Six Sigma to enhance operational effectiveness and profitability.