Faneuil provides a broad array of business process outsourcing solution.

Outsourcing

Faneuil

Faneuil's headquarters in Hampton, VA, United States

Joyce Ritzert

Joanie O'Dell

Scott Radzak

Donna Fish

Hardy Etienne

Charles Harris

Juan Martinez

Jeffrey Nance

The Operations Team at Faneuil is responsible for overseeing the efficient execution of business process outsourcing solutions. This team ensures optimal performance across call centers and service centers by managing operations, training, and quality assurance. They work collaboratively to enhance customer service delivery and operational effectiveness, ultimately driving client satisfaction and business success.

Operations Team

The Human Resources Team at Faneuil is dedicated to enhancing employee experience and driving organizational success through strategic recruitment, compliance, and training initiatives. They manage talent acquisition, ensure adherence to corporate policies, and implement training programs to foster employee development and engagement. By aligning HR practices with business objectives, the team plays a crucial role in cultivating a productive and compliant workplace culture.

Human Resources Team

The Leadership Team at Faneuil is responsible for setting the strategic direction of the company and ensuring the alignment of all operations with corporate goals. This team collaborates on high-level decision-making, oversees financial management, and fosters a positive organizational culture, while also driving operational excellence and enhancing client satisfaction in the diverse outsourcing solutions offered by the company.

Leadership Team

The Customer Service Team at Faneuil is dedicated to delivering exceptional support and assistance to clients and their customers. This team, led by experienced managers and supported by quality assurance specialists, ensures efficient communication and problem resolution, while also monitoring service quality to enhance customer satisfaction. Their role is essential in upholding Faneuil's commitment to providing outstanding business process outsourcing solutions.

Customer Service Team

The Information Technology Team at Faneuil is responsible for ensuring seamless integration and support of technology solutions across the organization. This team manages data integration processes, provides desktop support to users, oversees regional IT operations, and coordinates multi-client IT services, all aimed at enhancing operational efficiency and ensuring optimal performance of business processes.

Information Technology Team

The Project Management Team at Faneuil oversees the planning, execution, and delivery of business process outsourcing solutions, ensuring projects meet client needs and organizational goals. The team collaborates with various stakeholders to manage resources, timelines, and budgets while maintaining high standards of quality and efficiency. Their efforts are crucial in facilitating smooth operations across multiple programs, including the Sunpass initiative.

Faneuil

Org chart

Teams

Operations Team

Human Resources Team

Leadership Team

Customer Service Team

Information Technology Team

Project Management Team

Offices

Faneuil

Org chart

Teams

Operations Team

Human Resources Team

Leadership Team

Customer Service Team

Information Technology Team

Project Management Team

Offices

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