Maddy Bender

Maddy Bender has a strong background in customer support and management. They began their career in 2017 as a Customer Service Representative at Chambersburg Animal Hospital and later advanced to the role of Lead Customer Service Representative. In 2020, Maddy transitioned to Golden Wood Kennels as a Kennel Manager before returning to Chambersburg Animal Hospital as an Assistant Hospital Manager in 2021.

In 2022, Maddy joined ClearCompany Talent Management Software as a Customer Support Specialist, where they provided world-class support to clients within a SaaS-based talent management platform. They consistently resolved over 15 tickets per day and achieved a high customer satisfaction rating above 95%. Maddy identified and resolved issues for product users and reported system bugs.

Overall, Maddy Bender has a diverse range of experience in customer support, management, and consulting roles, and has consistently demonstrated exceptional problem-solving skills and a commitment to customer satisfaction.

Maddy Bender's education history begins in 2015 when they attended Shippensburg University of Pennsylvania and earned a Bachelor of Science degree in Biology in 2019. Maddy then continued their education at the same institution and obtained a Master of Science degree in Biology from 2020 to 2025.

In addition to their formal education, Maddy Bender has also obtained several certifications related to customer success management. These certifications were obtained from LinkedIn in December 2021 and include the following: "Avoiding Common Pitfalls in Customer Success Management," "Business Fundamentals for Customer Success Managers," "Customer Success Management Fundamentals," "Engagement Evaluation Best Practices for Customer Success Management," "Engagement Preparation Best Practices for Customer Success Management," "Onboarding and Adoption Best Practices for Customer Success Management," and "Value Realization Best Practices for Customer Success Management."